Cancellation & Refund Policy

At BugViso, we want you to be completely satisfied with our website auditing tools and diagnostic reports. We believe in transparent, honest pricing with zero hidden traps.

This Cancellation and Refund Policy outlines your rights regarding cancellations and refund requests for both our one-time downloadable audit reports and recurring SaaS subscription plans.

All billing and payment transactions are fulfilled through Paddle, which handles invoicing, currency conversion, sales tax/VAT compliance, and automated refund distribution.

We offer a transparent 2-day (48-hour) refund policy on all new recurring subscription plans (including Developer and Agency tiers), subject to usage limits:

• Timeframe: You may request a full refund within 2 calendar days (48 hours) of your initial purchase date and time.
• Domain Scan Threshold: To be eligible for a refund, your account must have scanned fewer than 3 unique domains.
• Usage Beyond 2 Domains: If an account has scanned 3 or more domains, or if the request is made after 48 hours, the subscription fee is non-refundable. You may still cancel at any time to prevent future billing renewals.
• Credit Reset: Upon refund approval, your subscription tier will be terminated, and all associated audit credits will be reset.

Individual, one-time audit unlocks (e.g. $1.49 USD single PDF report) are instantly generated and delivered digitally upon payment confirmation.

• Technical Defects or Generation Failures: If an audit report fails to generate, crashes, or encounters an irrecoverable server error on our end, contact us immediately. We will promptly re-run the crawl at no additional cost or issue a 100% full refund.
• Accidental Duplicate Charges: If you are accidentally billed multiple times for the exact same report due to a network glitch, we will instantly refund the duplicate charge.
• Completed Reports: Because downloadable digital reports cannot be un-downloaded, successfully delivered reports are generally non-refundable once accessed, except where mandated by applicable consumer protection laws.

You have complete freedom to cancel your recurring subscription at any time with no cancellation fees:

1. Via BugViso Dashboard: Log in to your BugViso account, navigate to Settings > Billing, and click Cancel Subscription.
2. Via Paddle Buyer Portal: Visit paddle.net , enter your checkout email address, and manage or cancel your active subscription directly.
3. Via Customer Support: Send an email to support@bugviso.com with your account email, and our team will cancel your renewal promptly.

What happens when you cancel: Your subscription will remain active and fully accessible until the conclusion of your current paid billing period. You will never be charged for subsequent renewals.

To request a refund, simply follow these easy steps:

Once approved, refunds are transmitted immediately to Paddle. Paddle submits the refund to your original payment processor (credit card, debit card, PayPal, etc.).

• Approval Time: Within 24–48 business hours.
• Payment Provider Credit: Usually takes 3 to 5 business days to appear on your bank or credit card statement, depending on your financial institution (up to 10 days internationally).
• Refunds can only be returned to the original payment method used during checkout.

To prevent fraud and maintain platform integrity, BugViso and Paddle reserve the right to decline refund requests where:

• There is clear evidence of refund abuse, repetitive bulk generation followed by cancellations, or fraudulent charge attempts;
• The request is made after 2 calendar days (48 hours) from initial purchase, or the account has scanned 3 or more unique domains;
• The user's account has been terminated due to serious violations of our Terms of Service (e.g. attempting DDoS attacks or unauthorized security scanning).

If you have any questions regarding your invoice, subscription, or a refund, get in touch: